Privacy Policy

At AmazeSwim! we want to make sure all the personal details we hold about you are safe and secure, so we have put together this note to tell all of our members, how we make sure we just do that and what to do in case you have any questions for us or want to see what information we have. We are, what is known as, a data controller.  This means we have control over how your details are used and who we pass them to.

Sometime organisations need to appoint an individual called a Data Protection Officer to make sure that we are being very careful with your information. We don't need to have Data Protection Officer, but we have decided to appoint a person instead to make sure your details are safe, Tracy McCormack and she can be contacted on amazeswim@outlook.com in case you have any questions.

1.        WHAT TYPE OF DETAILS DO WE COLLECT FROM YOU?

We might collect the following personal details about you during before, during or after your time as a member, such as 

o   details of how we can contact you, such as your name, email address, where you live and phone number;

o   your birthday;

o   your gender;

o   membership details including when you signed up to be a member and any date you decide to leave us;

o   all records of when you contacted us or we contacted you on the phone or by email or when you asked us to do something;

o   any bank details belonging to your parent or guardian so that we can receive payments from you and details of any payments you make;

o   records that tell us when you were at lessons

o   videos and photos of you;

o   records of your achievements, how well you are progressing on Learn to Swim Pathway

o   any disciplinary information or details of any issues you have us or we have with you; and

2.        SPECIAL CATEGORIES OF PERSONAL INFORMATION

We may also hold and use what is called special information, such as any information about your health such as any injuries you have/have had or times you may not have been very well. We will only use it if we have a really good reason to do so such as:

o   if it is in the interests of the public and we have a lawful reason to use it;

o   we need it to help us with a legal case we are involved in;

o   certain laws allow us to use it; or

o   you have told us you are happy for us to use it.

In the table below we refer to these as the special reasons.

3.        WHERE DO WE GET THIS INFORMATION FROM?

We will normally collect personal information about you when we create an account to become a member of AmazeSwim! By phone, by e-mail, by facebook messenger or in some other way.

4.       HOW DO WE USE YOUR INFORMATION?

What do we use your information for?

We need all this information to make sure we do a good job in managing your time with us and provide the best service for you

What type of information do we use?

All contact and membership details, any chats we have had and your likes and dislikes, details about your performance and your achievements. Details of the lessons you have attended. We might also hold details about your health.

What reason do we have to use it (this is the boring legal bit!)

It is in our interests to hold your details on file so we can deal with any issues with your membership and to make sure we do a good job in managing your membership. Sometimes we may have to keep your details because the law tells us we have to.  

To promote the sport, our events and membership.

Any photos or videos of you. Only where you have told us you are happy for us to use them.

To make sure we are keeping up with health and safety

It is in our interests to make sure we provide you and others like you with a safe place to swim

To assess your performance and to find out what else we can do to help you improve your development and training with us.

We need all this information to make sure we do a good job in managing your development through the Learn to swim Framework.

To make sure we are fairly offering opportunities to everyone.

Name, your birthday, gender, details about your health and performance. It is in our interests to make sure we provide you and others like you with the same opportunity to get into AmazeSwim no matter who you are and where you come from

 If you have told us we can use your information in a certain way, you can tell us to stop using it at any time, by contacting amazeswim@outlook.com

5.        HOW CAN YOU STOP US FROM MARKETING TO YOU?

Sometimes we may wish to contact you by email, social media or text message to tell you about things we think you might like. We will only do this if you have told us you are happy to receive these messages and you can tell us to stop at any time by letting us know at amazeswim@outlook.com

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6.     WHO ELSE MAY USE YOUR DETAILS?

We may send your details to others to help us run our organisation. These are:

o   The Government or our regulators: where the law tells us to do so or to help them with any investigations.

o   Police, law enforcement and security services: to help them with any investigation, prevention of crime or matter of national security.

7.        ARE YOUR DETAILS SAFE?

We have put in place lots of security measures to make sure your details do not go missing or get used in a way they shouldn't be. We have a great team of people working with us who are trained to know how to use your details securely and will only use your details when and how we tell them to.

Did you know that all data controllers based in the European Union and the UK like us are subject to laws that make sure that your personal details are safe? That is why we don't share your personal details to anyone outside of the UK and the European Union.

HOW LONG DO WE KEEP PERSONAL INFORMATION FOR?

We collect personal details from you for different reasons and so we might keep it for different lengths of time. For example, we might have to keep it for a long time for legal reasons, but most of the time, we will keep your details for upto 5 years after you last get in touch with us.

It is important to make sure that the details we hold about you is accurate and up-to-date, so make sure you let us know if anything like your email address or phone number changes. You can normally do this by contacting us at amazeswim@outlook.com

8.        WHAT ARE YOUR RIGHTS?

Did you know you can ask us to do lots of things with your details?

You can ask us:

o   to tell you how your details are being used;

o   to provide you with a copy of all details we hold on you;

o   to correct some of the details we hold if they are not correct or out of date like your contact details for example;

o   to delete all of the details we hold on you (unless we have a good reason not to!);

o   to stop using your details in a certain way;

o   to send your details to you or another organisation and

Some of the rights may not always apply to the personal details we hold for you as there are sometimes requirements and exemptions attached which means we need to hold on to certain information and other times the rights may not apply at all. 

DO NOT FORGET though, if you have told us we can use your information in a certain way and you would like us to stop, you can tell us to stop at any time and you can always tell us to stop sending you marketing messages. More information about these rights can be found online here https://ico.org.uk/for-the-public/. If you have any questions or are unhappy about something, please contact us at amazeswim@outlook.com

9.        WHAT HAPPENS IF WE NEED TO CHANGE THIS NOTICE?

Keep an eye out for changes to this notice online. If we make big changes the version date at the bottom of the notice will be updated. Of course where we are required to do so by law, we will ask for your permission before we change the reason for using your details.

10.      HOW CAN YOU GET IN TOUCH?

If you have a question or a complaint, you can always get in touch with one of our team at amazeswim@outlook.com

 Version dated May 2022